Refund Policy
This Refund Policy applies to all purchases of subscriptions and other products sold on the Aleph platform.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date, for any reason.
How to request a refund
Payments are processed securely through our payment provider, Upay (upay.co.il). To request a refund, contact us through our contact page with your order details and the email address you paid with, and we will process it for you. Refunds are returned to the original payment method.
Subscriptions and renewals
Each subscription is a one-off payment for the period you choose — nothing is charged again automatically. Your access simply runs until the end of the period you paid for, and you can pay again whenever you want to continue.
Statutory rights
Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law.